RM96!!!
Published on Nov 1st, 2008 in Malaysia, My experience with
Hubby jumped this time! Not because he is too excited but the TMNUT bill give him a great jump just now. Usually our monthly streamyx bill is RM44.00 for 60 hours access of internet. We hardly online more than 2 hours in a day, that’s why we choose this package. This month the bill show RM96.00, mean we exceed the 60 hours. But I feel strange coz to my understanding we never online so long throughout the month.
Therefore I called the CS to find out the truth. The lady checked and checked and told me over usage by how many hours. She said exceed by 87 hours!! Wow, that’s a lot to me. How on earth we exceed this amount???
The CS girl asked did we off our modem after usage? I say sometimes no off, just let it be. But she told me that TMNUT will charge us too even u no off the modem. WTF!!! How could this be? As I know as long as we log off from computer, then no fee will incur, even though the modem is ON. Right? But to them, they will still charge you!!! Ridiculous!
Now I am finding way to avoid paying the extra. Can anyone of you help me?